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International journal of e-education, e-business, e-management and e-learning, vol 1, no 1, april 2011 abstract—customer relationship management (crm) has the potential for achieving succe ss and growth for organizations. The concept explains the importance of crm for customer relationship management technology process and technology business process management. Using technology to information and suggestions regarding business risk management and safeguards do customer relationship management software. Information & crm in e-commerce 1 importance of information flow, customer relationship management & customer satisfaction in strategic management of e-commerce.
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